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Delivery & Shipping

Changing World Music - Free UK Delivery Included

We try our best to be very competive with delivery charges but unfortunately the same cannot be said for the courier companies. So it is with regret that we can no longer offer a simple one price solution for deliveries within Europe and the Rest of The World.

 

Europe & Rest of World - Please email for a quote - giving your full address & post code

 

Changing World Music will only deliver goods to the card holders name & address.

Delivery prices quoted are for UK mainland delivery only excluding the Scottish Highlands. Please note we do not send goods outside the UK mainland or to BFPO addresses (Eire included). The majority of our deliveries are made within the advertised time as per product page but please allow up to 3 extra working days.

 

Express delivery (24hr/48hr) is available at an additional cost.

There are occasions where the demand on certain products outstrips supply, if this problem arises Changing World Music will contact you to update you on the progress of your order. Orders will be delivered on our behalf by one of our couriers and made between 8.00am – 6.00pm Monday – Friday. If a timed delivery is required (e.g. Saturday) we may be able to arrange this for you but at an extra cost. Our courier company are not insured to enter your houses/premises and will require a signature upon delivery.

Please note that we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivering goods. In the unlikely event that your product appears lost or is damaged in transit please contact us immediately via e-mail: contact Changing World Music. We insist you keep the original packing in case you have any reason to return your purchase (see shortages below). If a delivery attempt has failed other than the courier’s error a failed delivery charge will occur. This does not affect the consumer’s statutory rights

 

Shortages

It is the customer’s responsibility to sign for all packages as shown on the couriers consignment note. Any missing packages must be noted on the same consignment note before the driver leaves. It will be the customer’s responsibility to notify; Changing World Music of any shortages within 3 days of delivery.

Incorrect Goods

Any incorrect goods received must be notified to Changing World Music within 3 days. This would enable us to rectify the problem immediately.

Non-Deliveries

Changing World Music will not accept liability of goods lost in transit unless notified within 5 working days from the expected delivery date.

Damage in Transit

If goods arrive in a damaged condition you must make a note on the couriers delivery consignment note and it will be your responsibility to inform us within 3 days from delivery. If goods returned under this clause are found to be perfect these will be returned to you and an administration fee will be charged along with the cost of carriage to your credit card account. This does not affect your statutory rights as a customer.

Cancellations

If you wish to cancel your order prior to despatch, you must e-mail us first at and wait for a cancellation e-mail.

Exchange & Returns

If for some reason you are not completely satisfied with your order, or it is incorrect, we will be happy to exchange it or refund you within 14 days of receipt providing the items are undamaged. (NB postage costs are not refunded).  Please obtain a returns shipping number by email from us: contact Changing World Music All returned items are inspected before replacement or refund is made.  This does not affect your statutory rights.